Terms of service
Last updated: 29 October 2026
Welcome to Blueberry Bear Organics. These terms apply when you use our website, blueberrybearorganics.com.au, or place an order with us. Please read them alongside our Shipping policy, Refund policy and Privacy policy.
1. Who we are
Blueberry Bear Organics (ABN 98 499 397 601) is an Australian online marketplace for organic, natural, sustainable and low-tox goods from many brands. We’re based in Queensland, Australia. You can contact us at [email protected].
In these terms, “we”, “us” and “our” mean Blueberry Bear Organics, and “you” means the person using the site or placing an order.
2. Your rights under the Australian Consumer Law
Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that can’t lawfully be excluded. If anything in these terms appears to conflict with those rights, your rights under the law apply.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
3. How our marketplace works
We bring together products from many independent brands so you can browse and buy in one place. Many products are shipped directly by the brand that sells them, including brands connected to our store through Shopify Collective. Orders with items from more than one brand may arrive in separate parcels, at different times. See our Shipping policy for details.
4. Product information
Product information on this site, including descriptions, ingredients, images and directions for use, is supplied by the brands on the marketplace. Claims about a product are made by the brand, not by Blueberry Bear Organics. We check product information in good faith, but labels and formulas can change, so always read the label on the product you receive.
Badges such as “Certified organic”, “Organic” and “Natural & low-tox” reflect the brand’s certification or own claim as labelled. We don’t independently certify products. Learn more on our How we label page.
Information on this site is general only. It isn’t medical advice and isn’t intended to diagnose, treat, cure or prevent any disease or condition. Products are not a substitute for professional advice or a balanced diet. For supplements and therapeutic goods, always read the label and follow the directions for use. If symptoms persist, talk to your health professional. Check with your doctor before use if you’re pregnant, breastfeeding, taking medication or have a medical condition.
Please check ingredient lists carefully before use. Products may be made in facilities that also handle allergens. See our Product information & disclaimer page.
5. Prices and payment
All prices on this site are in Australian dollars (AUD) and include GST where applicable.
Delivery costs are shown at checkout before you pay. You pay for your order through our online checkout.
We try hard to get prices and product details right. If we find an obvious error in the price or description of something you’ve ordered, we’ll contact you before your order is fulfilled. You can then choose to go ahead at the correct price or cancel for a full refund.
6. Orders and availability
When you place an order, you’ll receive an email confirming we’ve received it. Stock levels can change quickly, especially for items held by the brands we work with. If an item you’ve ordered turns out to be unavailable, we’ll let you know and refund you in full for that item.
We may decline or cancel an order in limited cases, such as suspected fraud, an obvious pricing error or an item being unavailable. If we do, we’ll tell you and refund any amount you’ve paid for the affected items.
7. Delivery, returns and refunds
Delivery is covered in our Shipping policy. Returns and refunds are covered in our Refund policy and on our Returns & refunds page.
8. Using our site
Please use our site lawfully and don’t do anything that could damage it or interfere with other people’s use of it. Text, images, logos and other content on the site belong to us or to the brands we stock, and you may not copy or reuse it for commercial purposes without permission.
Our site may link to other websites, such as our Instagram page or brand websites. We’re not responsible for the content of sites we don’t control.
9. Privacy
We handle your personal information in line with our Privacy policy.
10. Liability
To the extent permitted by law, we’re not liable for loss or damage that wasn’t reasonably foreseeable, or that was caused by something outside our reasonable control.
Where the law allows us to limit our liability for a failure to meet a consumer guarantee (for example, for goods not of a kind ordinarily acquired for personal, domestic or household use), our liability is limited, at our option, to replacing the goods or supplying equivalent goods, repairing the goods, or paying the cost of replacing or repairing the goods.
Nothing in this section limits your rights under the Australian Consumer Law.
11. Changes to these terms
We may update these terms from time to time, for example when the law or our services change. The updated terms will be posted on this page with a new “last updated” date. The terms that applied when you placed an order will continue to apply to that order.
12. Governing law
These terms are governed by the laws of Queensland, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Queensland and the courts that can hear appeals from them. Nothing in this clause affects your rights under the Australian Consumer Law.
13. Contact us
Questions about these terms? Email [email protected].
Blueberry Bear Organics · ABN 98 499 397 601 · Queensland, Australia
The Blueberry Bear Team