Shipping policy

Last updated: 29 October 2026

Blueberry Bear Organics is an Australian online marketplace for organic, natural, sustainable and low-tox goods from many brands. This policy explains how your order gets to you.

Who ships your order

Many products on our marketplace are shipped directly by the independent brand that sells them, including brands connected to our store through Shopify Collective. That means:

  • Each brand packs and posts its own goods.
  • If your order includes items from more than one brand, they may arrive in separate parcels.
  • Different brands may dispatch at different times, so parcels from the same order can arrive on different days.
  • You’ll get shipping updates as each brand dispatches its part of your order.

Where we deliver

We deliver Australia-wide.

If delivery outside Australia is available for your address and items, the options and costs will be shown at checkout. International orders may attract customs duties, import taxes or fees charged by the destination country, which aren’t included in our prices.

Delivery costs

Delivery costs depend on the brand and the carrier for each parcel. The delivery cost for your order is shown at checkout before you pay. Some brands charge a flat delivery fee, which is also shown at checkout.

Delivery times

Delivery timing depends on the brand and the carrier for each parcel. We don’t list fixed delivery times unless they’re confirmed for a specific product.

Your delivery address

Please check your delivery address carefully at checkout. If you notice a mistake, email us as soon as possible with your order number and we’ll do what we can to help before your parcel is dispatched.

Late, missing or damaged parcels

If part of your order hasn’t arrived, it may still be on its way from another brand. Check your shipping updates first. If a parcel seems late, goes missing or arrives damaged, email [email protected] with your order number and a short description. We’ll follow it up with the brand.

Nothing in this policy limits your rights under the Australian Consumer Law. See our Refund policy for more.

Questions

Email [email protected] with your order number, or visit our Delivery and Help pages.

Blueberry Bear Organics · ABN 98 499 397 601 · Queensland, Australia

The Blueberry Bear Team