Help

Orders and delivery

When you order with us, each product is shipped directly by the brand that sells it. If your order includes products from more than one brand, they may arrive in separate parcels.

You’ll receive shipping updates for each parcel as the brand dispatches it. We don’t list fixed delivery times here — timing depends on the brand and the carrier.

Returns and refunds

Your rights under the Australian Consumer Law always apply. For a return or exchange, email us at [email protected] with your order number and we’ll guide you through the next steps with the relevant brand.

Product labels and information

We use clear labels such as “Certified organic”, “Organic, as described by the brand”, “Natural & low-tox” and “Sustainable”. Badges reflect the brand’s certification or own claim as labelled — we don’t independently certify products. Product descriptions and ingredients are supplied by the brands we stock. Always read the label on the product you receive.

Read our How we label page and our Product information & disclaimer.

Contact

Email [email protected] or use our Contact page.

The Blueberry Bear Team